Privacy policy

Pool Villas in Bangsaen (poolvillasinbangsaen.com) is operated by Kanokkorn Mungsakorn, referred to as “we”, “us”, or “our”. We are responsible for personal information we collect through this website and our communications with you. Contact us through LINE at @kanokpool.

This policy applies to website visitors and people who send accommodation enquiries. It explains what information we collect, why we use it, who we share it with, and your rights.

When you contact us or send a booking enquiry, we collect the details you provide, such as your name if supplied, phone number, LINE ID, preferred villa, travel dates, number of guests, and messages. We also keep details of your enquiry, including its date, estimated or quoted price, and our correspondence with you.

Our service providers may process technical and usage information, including your IP address, browser and device type, pages visited, referring website, approximate location, and information needed to identify errors or misuse.

You can browse without providing contact details. We need at least one contact method to respond to an enquiry. Please do not send payment-card details, identity documents, or sensitive personal information through the enquiry form.

We use your information to respond to enquiries, check availability, discuss prices and accommodation requirements, connect you with the relevant villa owner or manager, and provide assistance. We also use information to maintain and improve the website, understand visitor activity, prevent misuse, resolve disputes, and meet legal obligations.

Depending on the purpose, we rely on steps you request before entering an agreement, performance of an agreement, legitimate interests in providing and protecting the website, legal obligations, or consent where required. You may withdraw consent without affecting the lawfulness of earlier processing.

We may share information relevant to your enquiry with the villa owner or manager to help arrange your stay. We also use providers for hosting, data storage, analytics, and communications, including Vercel, Convex, Resend, and LINE. They receive information needed to provide their services.

We may disclose information when required by law or reasonably necessary to prevent fraud, investigate misuse, or protect legal rights. We do not sell your personal information.

Some providers process information outside Thailand. Where required by applicable law, transfers must be supported by appropriate safeguards. Owners, managers, and external services you contact directly may handle your information under their own privacy practices.

We use Vercel Web Analytics to understand visits and page views through aggregate statistics. This analytics service does not use third-party tracking cookies. Website features may use cookies or similar browser storage where needed for their operation. You can manage cookies and stored website data in your browser settings; restricting them may affect some features.

Embedded maps and links to services such as Google Maps, LINE, and Facebook are provided for your convenience. Loading embedded content may share technical information with its provider. When you use an external service, its own privacy policy and terms apply.

We use reasonable technical and organizational measures, including secure connections and access restrictions, to protect personal information from unauthorized access, loss, misuse, or disclosure. No website or method of transmitting or storing information can be guaranteed completely secure.

Retention depends on the purpose of collection, whether your enquiry remains active, and any legal, security, or dispute-related requirements. You can contact us to request deletion or ask about information we hold. Some records may need to be retained where permitted or required by law, and backup copies may remain under our providers’ retention practices.

Subject to applicable law, you may request access to or a copy of your personal information, correction, deletion, restriction of processing, or data portability. You may also object to certain uses and withdraw consent where we rely on it. These rights may be subject to legal conditions and exceptions.

Contact Kanokkorn Mungsakorn through LINE at @kanokpool and identify the enquiry or information concerned. We may request information reasonably necessary to verify your identity. We will respond within the time required by law and explain any reason we cannot fully fulfil your request. You may also complain to Thailand’s Personal Data Protection Committee or another competent authority.

The website is intended for people arranging accommodation and is not directed at children. Children should not submit personal information without the involvement of a parent or guardian. Contact us if you believe a child has provided information without appropriate permission so we can review and address it.

We may update this policy to reflect changes to the website, our practices, or legal requirements. The latest version will appear on this page with its updated date. Where required, we will provide additional notice or obtain consent before using information for a new purpose.