01How do I book a villa on Pool Villas in Bangsaen?+
You message the host directly, there is no online checkout. Most of us use LINE, which is free to download (kanokpool reaches me), and some hosts are on WhatsApp or by phone too (+66 80 853 3348). Tell them your dates, how many of you there are, and anything extra like a BBQ or late check-out, pay the deposit, and the villa is held for you.
02Do you offer a guarantee or refund?+
I can't promise a refund on every villa the way the big platforms do (my bank account isn't quite that big). What I can promise is that I've personally checked every villa on this site, every room and every corner. The owners, the cleaners, and the pool people are long-time friends of mine. So if anything goes wrong with a villa you found here, message me and I'll handle it for you myself.
03Is there a deposit?+
Yes, a refundable damage deposit, usually around 5,000 THB. The host holds it against your booking and gives it back after check-out as long as the villa is left in good shape. I'll confirm the exact amount with you for the villa you pick.
04What are the standard check-in and check-out times?+
By default it is check-in at 14:00 and check-out at 11:00. Both can usually bend if the villa is free the night before or after, so just ask me when you book.
05Are pets allowed?+
Most of the villas I list do not allow pets. A few are pet-friendly, and you will see them tagged Pet friendly on the listing. If a villa is not tagged that way, please assume pets are not allowed, but you are always welcome to ask me and I will check with the host.
06Can I host a birthday, family party, or small event?+
Yes, most villas on the map are group-friendly and host birthdays and family parties all the time. Just let me or the host know your headcount in advance, since some charge a small per-guest fee over the villa's base capacity, usually around 500 THB a head.
07How do I pay?+
Most hosts take a Thai bank transfer (Kasikorn, Bangkok Bank or SCB) or PromptPay. If you are coming from abroad, a Wise/Revolut transfer works well too. Some hosts will also take cash on arrival if you arrange it first. Revolut is a great option as they operate through Kasikorn Bank and payment happens essentially as if it's a local account paying another.
08How do I cancel a booking?+
It depends on the host, so it is best to ask whoever you are booking with when you enquire. Some offer free cancellation, some charge a fee if it is close to your dates, the same as Booking.com or Agoda would. The difference is you are dealing with a person, not a company, and hosts here tend to be more understanding. That is a rule of thumb, not a promise.
09Do I need to be able to speak Thai?+
Not at all. Hosts are used to foreign guests and are happy to use Google Translate or a similar app to chat. On LINE the translation more or less happens inside the app, so English or your own language is no problem. I handle my own enquiries in Thai and English.
10How do I get to Bang Saen from Bangkok or the airports?+
Bang Saen is about 90 minutes southeast of Bangkok. From Suvarnabhumi (BKK) it is a 75 to 90 minute taxi or private transfer, around 1,500 to 2,000 THB one-way. From Don Mueang (DMK) give it 90 to 110 minutes. If you would rather take the bus, Ekkamai Terminal in Bangkok runs direct to Chonburi Bus Station, and from there it is a short taxi or songthaew to the villa. Ask me and I will point you the easiest way.
11Where is Bang Saen and why stay there?+
Bang Saen is a small beach town in Saen Suk, Mueang Chonburi, Chonburi Province, on Thailand's eastern Gulf coast. It is the nearest real beach to Bangkok, about 90 minutes by car, and it is where Bangkok families and Burapha University students come on weekends. It is calmer and cheaper than Pattaya, with a long seafront promenade you can cycle, the Marine Science Institute, the monkeys up on Khao Sam Muk, and seafood streets I will happily point you to. I have lived here over ten years.